Common Problems

The Club or Property should be given the opportunity to resolve any problem or complaint before it is referred to the Ombudsman.

We commonly receive complaints relating to:

• Inability to cancel membership or contract
• Unavailability of accommodation.
• Misinterpretation of contract terms and conditions at-casinos.com.
• Misinterpretation of Annual fees and subscriptions.
• Misrepresentation of the product.