Which complaints are not dealt with by your office?
Complaints that are not related to the Holiday Ownership industry. Complaints involving a Club or Property whose definition falls outside of the definition provided...
Read moreWhat types of ownership may I complain about?
We deal with membership contracts that provide: Club or Points Ownership Timeshare Week Ownership
Read moreWhat may one complain about?
You may complain about the following: Inability to cancel membership or contract Unavailability of accommodation. Misinterpretation of contract terms and conditions. Misinterpretation of Annual...
Read moreHow long do you give the Club or Property to respond to my complaint?
Our subscribers are afforded a 6-week response period on all first-time complaints that are directed to them.
Read moreHow long will my complaint take?
Receipt of your complaint will be acknowledged within 10 (ten) business days. The investigation of your complaint will, however, depend on its nature. The...
Read moreIf the service is free, how is the office funded?
The Vacation Ownership Industry members fund the Disciplinary Committee and the Ombuds office and will be charged a fee per case that we handle.
Read moreCan I lodge my complaint in my own language?
Complaints should preferably be submitted in English.
Read moreWhat is the process of lodging a complaint with your office?
Complaints should be lodged with our office in writing by email or through our online complaint submission form: Submit A Complaint. Please see “How...
Read moreMust my complaint be in writing?
Your complaint should be submitted in writing via this website or by email.
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